If you are unhappy with your purchase for any reason, please contact us and we will try to find an alternative item that better meets your requirements.
If your item is faulty please contact us and we will either issue a replacement or refund. The cost of returning the piece, in this instance, will be refunded to you.
If you have commissioned a particular piece, not including specific sizes of a ring from the website, but then change your mind, we are unable to offer a full refund. The piece will need to be returned to us at your cost, and the labour cost of making the item @ £15 / hour will be deducted before refunding the balance.
If you have requested a particular ring size and have measured your size yourself we will not be responsible if the ring does not then fit, assuming it is made to the requested size. Please contact us to discuss options.